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What if I am Late

WHAT IF I AM LATE OR CAN NOT DROP OFF/PICK UP MY PET AT ME RESERVATION TIME

First, let me say our office staff are amazing and put in LONG days, generally 630am – 6pm.

They also may have pet sitting visits scheduled before and after work at the Center and have families to get home to.

Employees MUST leave by 6pm at the latest.

We expect all clients to be exceptionally courteous to them

We absolutely LOVE our clients and pets in our care

However, To run our business efficiently, we must have rules and boundaries.

When rules and boundaries are not followed, then efficiency breaks down

One rule is our office staff must be in the building to accept and release animals.

If there are only kennel/cleaning staff in the building, they can not unlock the door for anyone.

Kennel/Cleaning staff can not accept a pet into the building and can not release a pet to any one.

 

OWNERS ARE RESPOSIBLE FOR THEIR PETS AND CONTACTING US

  • As an owner, you are responsible for contacting us via voice message and email for last minute changes to pickup or drop off times.
  • We do NOT accept NEW reservations or Cancellations via in person, email, phone message, you MUST do those on your online profile
  • If for any reason, you are unable to contact us, it is your responsibility to have your designated emergency people contact us via voice message and email to let us know of any time changes.
    • Why both voice message & email?
    • To ensure we receive your message. Sometimes email does not go through right away and
    • sometimes voice messages are garbled.
    • Two messages ensure we get your message

 

EMERGENCY PEOPLE

  • Just like childcare, you NEED to have a Plan B & C in place for your pet, if you are unavailable for any reason.
  • If you do not have this is place, NOW is the time to set things up.
  • Emergency people MUST be on your profile for us to accept or release your pet
  • These people will be responsible for your pet if you can not be.
  • They should be able to pick up your pet if needed.
  • TWO emergency people are required.

 

WHAT IF I AM A FEW MINUTES LATER THEN MY SCHEDULED TIMES?

Be courteous and contact us via voice message & email, as soon as you know.

If you are going to need to drop off/pick up at a different time then your scheduled time and

it is still within 630am – 545pm,    it will be fine.

Letting us know helps so we are not getting ready to accept your pet or your pet is not waiting for you in the Lobby.

WHAT IF I WILL BE A FEW MINUTES LATE AFTER 6PM?

Be courteous and contact us via voice message & email, as soon as you know.

If you call and email us that you are going to arrive at 610pm, we can stay for you.

Keep in mind –

  • Last scheduled pick up time is 545pm
  • Picking up after 6pm
    • We will do this for you one time
    • Second time, there will be a late pick up charge
    • Third time will need to board with fees involved

WHAT IF I HAVE AN EMERGENCY?

  • Contact us immediately via phone & email.
  • If you are unable to do this, you must have your emergency people contact us.
  • You are responsible for getting us information
  • You or your emergency people must let us know
    • what is happening,
    • who will be picking up
    • at what time during our hours will your pet be picked up

 

WHAT IF MY PET CAN NOT BE PICKED UP AT ALL?

  • Contact us immediately via phone & email.
  • Let us know why your pet can not be picked up by you or your emergency people
  • See below for boarding

 

IS IT POSSIBLE TO BOARD?

Only if we have an opening.

You will need to contact us immediately via phone & email BEFORE 530pm, to make arrangements and get a confirmation.

However, if we can NOT board your pet, you will need to make arrangements to pick up before we close.

  • For boarding, your credit card will be charged –
    • emergency boarding fee
    • deluxe boarding fee (regardless where your dog stays)
    • food charge
    • any surcharges

 

 WHAT HAPPENS IF WE DO NOT HEAR FROM YOU?

  • If we do NOT hear from you or your emergency person and your pet is still with us by 6pm during the week,
  • FIRST TIME
  • We will –
    • Set up a boarding place for overnight
    • Your credit card will be charged (see fee schedule)
      • a late pick up fee,
      • emergency boarding fee
      • deluxe boarding fee (regardless where your dog stays)
      • food charge
      • any surcharges
    • lock doors and employees will leave.
  • SECOND TIME
    • We will do the above
    • all charges will be double
    • Once the pet is picked up your file will be made inactive

 

WHAT HAPPENS IF IT IS A FRIDAY?

If this is a Friday night, and we have not heard from you by 6pm and your pet is now boarding –

To pick up on Saturday between 10-12pm, we MUST hear from you before 7pm Friday night

There is NO pick up on Sunday

If we do not hear from you by 7pm, you will need to make arrangements to pick up on Monday

If we do not hear from you before 7pm Friday night,

  • Your credit card will be charged the following for every night starting Friday – Monday
    • a late pick up fee
    • emergency boarding fee
    • deluxe boarding fee (regardless where your dog stays)
    • food charge
    • any surcharges

 

BE AWARE –

If your credit card is declined, you will not be able to pick up your pet until your account is paid in full via CASH plus a credit card denial fee

BE AWARE –

If we do not hear from you or your emergency people in 24 hours, your pet will be marked ABANDONED.

You will still be charged all fees mentioned for each night we do not hear from you.

At day 7 of NO contact from you, your pet will be placed in the custody of the Animal Shelter

Animal Care Center & Prof. Pet Sitting September 2021 Newsletter

Animal Care Center of NH

Professional Pet Sitting Etc.

Pet News

   

September 2021

Pet Newsletter

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Click Here to view

In This Issue – 

  Welcome Autumn!!

Fish Fun

We are Hiring!

Trend Alert – Dog Cloning

 

   

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About the Owner and Professional Pet Sitting Etc

Dorinne Whynott, is a long time animal professional.  She is a successful business owner establishing one of the largest pet sitting companies in New Hampshire since 1990. Click to Read her complete History. 

Professional Pet Sitting Etc. is a leading business in the pet care field and continues to grow since 1990. It is an AWARD WINNING business, having been awarded the 2015 Best Pet Sitting , 2015 Best Dog Walker, Business of the Year Awards in 1996, 1997, 2006 and 2010.  It boasts 30+ amazing pet sitters on staff, over 3000 clients in 38 cities from Nashua to Concord, NH.  Hundreds of satisfied client testimonials can be found on their website and more 5 star reviews on their Facebook pageGoogle+ page and more.  They have sustained an A+ rating with the BBB, A rating with Angie’s List and are unmatched in the Pet Sitting Industry in New Hampshire.

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Overnight

Overnight Person for Boarding at the Animal Care Center of NH

Over the years, we have listened to clients and try to give choices, whenever we can.

Many clients have told us that boarding facilities in our area,  do NOT have anyone in the building overnight while pets are boarding.

We have found, some clients absolutely want someone in the Animal Center building Overnight when their pets are staying and others are okay if no one is here overnight, since pets just sleep.
This is the same with in your home pet care with our other business, Professional Pet Sitting Etc..  Most people are fine with their pets at home at night without an overnight person.

The majority of people we asked were fine without an overnight person no matter what service they are using.

In light of this finding, we decided to offer a choice.
For the people who really want an overnight person, they can add the overnight service.
For the past few decades, this is also an added service for our Professional Pet Sitting Etc. Clients.

We have had an overnight person for boarding in the past, however, due to employee shortages for every business, we can no longer offer this service as a courtesy.
Understand, there will be days that no overnight person can be scheduled.
This will mean that if you absolutely want an overnight person and we can not schedule it for part or all of your reservation, you will have to be okay with no overnight person.

 

Canine Cough

Canine Cough is a horrible sounding cough

Canine Cough

also known as Kennel Cough

Author Dorinne Whynott

Owner of the Animal Care Center of NH & Professional Pet Sitting Etc

Unfortunately, kennel cough rears its ugly head in and around many facilities, dog parks and hospitals in our area  2 – 3 times every year.

At the Animal Care Center of NH, We are always diligent in cleaning every day and deep clean even more when we know Canine Cough is going around..

We have only had ONE diagnosed case of an attendee to date.

Even though we require the Bordatella and Distemper Vaccine in all dogs, these vaccine only protects against some strains and not all. It is an air born disease and can be spread easily.

Canine Cough can be picked by any dog who passes an infected dog on a walking trail, dog park, pet store, training class, groomer, animal hospital, etc. Your dogs could even be infected by friends and families pets who have gone somewhere.

Not every dog exposed to kennel cough will get it.

Symptoms may appear within 1-14 days after exposure. Most dogs will recover in 14 days after symptoms start. The biggest symptom is a hacking cough. Most dogs will still have an appetite and play but that may change for some.

If you notice anything out of the ordinary with your dog, it is advisable to contact your veterinarian.

Your veterinarian may prescribe a cough suppressant.  You can also help your dog by placing a humidifier close to where they are sleeping.  Make sure they are drinking plenty of water and eating.  It is advisable to clean and disinfect areas where your dog eats, sleeps and drinks once they are diagnosed and a few times during their recovery. Look for products that kill viruses and also safe for pets.

If your dogs is showing any symptoms at home, please keep them home, away from other dogs and from daycare, until symptom free.
Please let us know and cancel your reservations online.

If your dog is at the Animal Center and we observe any symptoms, your dog will be placed away from all dogs and we will notify you that your dog will need to be picked up.

We apologize for any inconvenience but must protect all pets in our care.

Here is more information –

https://www.petmd.com/dog/care/best-ways-treat-kennel-cough-dogs

Thank you for understanding

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