INFORMATION NEEDED EVERY TIME YOU GO AWAY and are Boarding a Pet with us
Some sections may be for Pet Sitting
SECTIONS 1 – 8 below –
please remember to email us with the following information BEFORE you leave –
NOTE – Do not email any information in an attachment. We cannot open any attachments. Please send in a straight email.
KEEP IN MIND THAT WE DO NOT LOOK AT THIS INFORMATION UNLESS THERE IS AN EMERGENCY
ALL PET CARE AND IMPORTANT INFO SHOULD BE IN ONLINE PROFILE
1 – DATE AND TIME
- you will be leaving your home and returning to your home
- this lets us know if you are available if we have a question or if you are on a plane
2 – CELL PHONE NUMBERS THAT WILL BE WITH YOU WHILE AWAY
- Yes, we do have your cell phones online, but many people do not take all cell phones with them.
- You may only take one or you may leave yours at home and be with a friends cell phone.
- Or you may be using a special cell phone for out of the country.
3. DESTINATION NUMBER WHERE YOU WILL BE STAYING,
- if Hotel leave room number (see below if Camping or on a cruise)
- Always leave a Destination Number in case cell phones do not work in an emergency (make sure your emergency people know how to contact you).
- HOTELS
- Hotels have a new privacy policy and will NOT put through a call if the person does not have the room number.
- Camping or on a cruise, etc
- If you are camping, on a cruise or believe that there is no destination number, in almost every case there is a number in case of an emergency. For Campgrounds, there is an office. They will know where you are located and can get a message to you. For cruises, they always have a ship to shore line in case of an emergency. So, if you had to make a reservation, there is a destination number that you can leave.
Again, please make sure your emergency people know how to contact you, especially if you are going out of the US.
- If you are camping, on a cruise or believe that there is no destination number, in almost every case there is a number in case of an emergency. For Campgrounds, there is an office. They will know where you are located and can get a message to you. For cruises, they always have a ship to shore line in case of an emergency. So, if you had to make a reservation, there is a destination number that you can leave.
- ABSOLUTELY NO DESTINATION NUMBER
- If there is absolutely NO destination number, we will call your cell phone and try to email you. Our office can not text on the landline. And make sure your emergency people know how to contact you while away.
- ALSO, if you are away and there is any kind of statewide problem here in NH, like blizzard, power outage, loss of phone service, etc. Make sure to “like” our business Facebook page (find the link on our website). We will post on our page any messages in these kind of emergencies. For example – Halloween 2012 we had a blizzard, lost power, telephone and internet for a week. We were able to post on our Facebook page that all pets in our care were visited, cared for and fine. Giving you all peace of mind while you were away.
4. MENTION ANY NEW PET CARE CHANGES
- If you entered new pet care information online recently, please mention it to us
- ONLY PET CARE INFORMATION IN YOUR ONLINE PROFILE WILL BE USED.
- Let us especially know about medications BEFORE dropping off
- MEDICATIONS MUST BE ONLINE and scheduled on your reservation. Follow our medication/supplement/herb protocol. If it was not sent to you, please ask for it.
- Pet care must be approved by office, in case there are any questions, etc.
5. ANYONE ALLOWED TO PICK UP YOUR PET OTHER THEN YOU
- Make sure you let us know who and when someone other then you is picking up your pet BEFORE you leave.
- These people should be on your Profile under Emergency People, make sure we have names and phone numbers
- If we do not have this information, your pet will not be released
6. CHANGES TO RESERVATION
- If you need to make ANY CHANGES to your schedule and it is less than 48 hours for these changes, you email us as soon as possible
- Then leave a voice message. Your LAST resort should be phone.
7. IF YOU RETURN HOME EARLY –
- if you return home early, before your scheduled reservation is done,
- Send us an email if you are choosing to pick up early
- There is no credit/refund for early pick up
8. WHAT DO I DO IF I CAN NOT RETURN HOME ON TIME, FLIGHT CANCELLED/DELAYED, EMERGENCY, ETC.?
- You must email us as soon as possible
- then call and leave a message.
- If you do not have access to the internet, call someone who does so they can let us know that you need to extend your reservation