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Enrichment Play Daycare Membership

Nov 12, 2025 | Uncategorized

Enrichment Play Daycare Membership

Membership Information

Always check out our Monthly Newsletters for all days the Center will be closed and any Announcements or Updates

Our exclusive Daycare Membership Program was created  from years of working with animals.  This program developed with decades of behavior, obedience and rescue experience.  This EXCLUSIVE program is not duplicated anywhere.

Why did we go to Memberships?

  • Clients were asking for a monthly price that stayed the same for budgeting
  • This system helps us be more efficient as it saves us time from not having to figure out all the invoices in our accounting program to match with the scheduling program, which means we have more time with your pets!!
  • Both clients and the Animal Center can easily budget, especially for our activities with all the dogs through out the year

 

Check out our Value and how much you SAVE –

 

All Memberships are on a Minimum Monthly charge

  • Your Minimum Monthly charge will not change unless you add a day or service
  • Your Monthly Charge will depend on what you choose for number of days per week that will be scheduled plus membership fee
    • 2 days per week – Minimum Level of Membership
    • 3 days per week
    • 4 days per week
    • Monday – Friday

How do we come to your monthly price, so it is the same every month?

    • Take your price, multiply by number of days per week.  Then Multiply by 52 weeks in a year, then divide by 12 months to get Monthly price.

Minimum Membership Monthly Charges will not have credits or refunds for any reason. Membership information can be seen on your pet’s online profile at the top, below pet’s name & basic information, in the block titled Daycare Membership.

Example – Price for 2x week = 55/day

  • 55 x2 days = 110 per week
  • 52 weeks in a year, 110 x 52 weeks = 5720
  • 5720 divided by 12 months = 476 per month

Why did we go to a payment like that?

  • Our clients were asking for a monthly payment that did not change to make it easier for budgeting.
  • Budgeting is easier for clients and for us
  • Before every month was different and we had to spend alot of time on invoicing and counting, we all like it much better

 

Memberships are 1 year long

  • Dorinne is a behaviorist and Animal Behavior graduate.  We recommend that you keep your dog enrolled long term for your dog’s best benefits.  Teaching them routine, experiences and more
  • Memberships will automatically renew on Anniversary date
    • Where can I see my Anniversary date?
      • Go to your dog’s online profile and look for the section under their name – Daycare Membership
  • If you need to cancel for any reason, we ask for a 45 day notice before your 1 year is expiring

 

Why are memberships 1 year long?

  • Basically, it is for your dog.  Dogs will have a period of time 1-2 months that they are settling in.  Then they will be comfortable with routine and surroundings, then they will really start to learn and enjoy themselves
  • Every month is different, which means they are learning and be exposed to different things and experiences throughout the year
  • Less than 1 year is not good for your dog as they will not get the full benefit of everything that we do with your dog
  • We put a lot of time and effort into each dog and we want to give them the best in a healthy happy environment.

See the Value of our Enrichment Play Daycare Membership Program

 

When will I be charged?

  • We are a Pre-Pay company for ALL services
  • The program will charge your credit card on the 3rd Sunday of every month for the next Month

 

Can I add an extra day if I need it?

  • Yes, please let us know as soon as possible if you need to add a day.  If we are able, we will certainly add you.
  • Best to give at least 24-48 hour notice, however, if we get your email about adding and it is less than a 24 hour notice, if we can, we will add
  • If we can help you, you will get an email reply letting you know you are all set
    • If we can NOT add your dog, you will also get an email reply from us letting you know that they day your requested is not possible
  • NO reply, would mean that we did not get your email, do NOT bring your dog, email again to get a reply
  • Note – be advised, any added days, we may not be able to include your dog in that day’s activities

 

What if the Center is closed for a holiday, snowstorm or vacation on one of my scheduled days?

You have 3 choices 

When to let us know of your choice 1,2,3

  • Holidays and our scheduled vacations will be known to you far in advance, let is know in as far in advance as possible, best at 30 days notice
  • If we are closed due to a storm, let us know that day

NOTE – if you do not state these are make up days for such and such, then we will think these are additional days and the program charge for these extra days.

Note – Unlimited Memberships do not have makeup days. Their membership is discounted and entitles them to come or not on any given day we are open.

How to let us know what you would like – 

FIRST, let us know immediately, if you wish to choose any of the first 3 choices.

If we do not hear from you before a holiday, ours or your scheduled vacation or day of storm, choice number 3 will be your choice.

Make Up Days

  1. you would ADD the number of daycare days missed to the future as make up days
    To do this, you would let us know the dates to add as make up days to your regular schedule.  So if you normally come on Tuesday/Thursday, your makeup days can be scheduled on a Monday, Wednesday or Friday – If you are adding days for make up, you MUST let me know these are makeup days, otherwise the program will add them as regular days and they will be charged. I have to physically go into the program and take the charge out.
  2. You can substitute your missed daycare days for in your home mid day visits while your dog is home.  Your missed daycare price will go towards those visits (a completed profile is required with Professional Pet Sitting Etc, pet sitting visits are available 365 days per year)
  3. Do nothing.  Some clients do not wish to make up the missed days in any way. No credit/refund

 

NOTE – If you want Makeup days for daycare – 

  • Makeup days can only be scheduled within a current paid Daycare Membership for the month, already scheduled with your regular days of 2, 3, 4 days per week 
  • Makeup days can NOT be used for regular scheduled days, make up days are days over and above your regular schedule.
    • For example – if you normally come every Tues/Thurs, make up days must be scheduled on a Mon/Wed/Thur
  • Notify the office via email, as soon as possible well before holidays, vacations or the morning of storm closures
  • Let us know that you want to schedule make up days and give us the extra dates you want us to schedule. 
  • This should be done BEFORE your dog is back to daycare.
    • if your dog comes back to daycare after holiday, vacation, etc,, that is too late
  • We must physically go into the program to prevent these makeup days from being charged, so you must specifically tell us that the dates you are giving us are for makeup days. 
    • If not, they will be charged as regular days that have been added.  There are many clients who do not want make up days or use other services (like pet sitting), so you need to specify.
  • Switching days and Make up days are solely the owner’s responsibility, as many do not want or need either

Again, Any missed days for any reason are not credited or refunded.

NOTE – if a credit/refund is insisted upon, there will be a 50% deduction of total, before credit/refund is processed

If you want in your home mid day visits, make sure you are registered and have a completed profile with Professional Pet Sitting Etc (our other company), so we can make that reservation.

NOTE – Activity may not be available for a Make Up Day – Also keep in mind, that your dog may not be able to participate in an activity on a makeup day, simply because they were not on the schedule when the activity was planned a month or two ago.  We always try to include but sometimes it may not be possible.

 

What if I forget and miss a day, do I get a credit or refund?

  • No, there is no credit or refund for any missed days for any reason
  • We need a 48 hour notice of all cancellations
  • Once a day goes by, there is no makeup days

What if my dog is not housebroken yet?

If your pup is not housebroken yet, it is not a problem.  Most dogs will hold it if they are crated during nap time.  if they do not and need extra cleaning for their crate and themselves, we will wash them off as best we can.  We are not able to give them a full bath, as we do not have a professional groomer on site and do not have the time to be able to do this.

If accidents in crates happen more then 2-3 times, we will need to add the not housebroken charge until they are fully housebroken.  This is due to the added cleaning time, products used, etc.

 

What if I know I will miss a day coming up?

  • See next section, switching days

 

Can I switch days?

Yes, But we have a few rules about switching

  • New dogs in daycare should stay on their regular scheduled days for at least 3-4 months.
    • This is so they get into a nice routine
    • they will bond with their group
  • Keep in mind that many dogs come Monday – Friday, But we do have others come Mon-Wed-Fri and Tues-Thurs.  So your dog may need to be introduced to new dog, if they are coming on a day they do not usually come.  Introductions take time, so some days may not be available to switch at the beginning
  • If you need to switch a day, let us know as soon as possible,
    • Minimum 48 hour notice
  • Switching days and Make up days are solely the owner’s responsibility, as many do not want or need either

 

Vacations

What if I have a Vacation coming up or The Animal Center is on Vacation?

If you are planning on any vacations or you know that the Animal Center will be closed and any of those days fall on your normal daycare days, Just simply let us know what days you would like to switch those days to when you let us know you will be on vacation!!

Always check out our Monthly Newsletters for all days the Center will be closed and any Announcements or Updates

Vacations do not change your Minimum Monthly Membership Price.

Here is what you do –

  • Check out the protocols for Switching Days
  • Let us know by email what days you will be switching as soon as possible
  • If you choose to not switch days to make up any missed days, simply just let us know the days you will not be coming

Only exceptions are the UNLIMITED Monday – Friday Memberships

 

If I switch to a different day, will my dog get that day’s activity?

  • If you let us know before the month starts, at least 1-2 weeks before the first day, then we can plan and make sure we have enough items for all the dogs scheduled.
  • If it is less than that, we do try to make sure that all dogs get to do the activities that are scheduled when they attend but keep in mind, there may be days that we are unable to do this.

 

What if my dog gets an Upper Respiratory problem with coughing or sneezing?

  • You must keep your dog home for the safety and health of all other dogs
  • Let us know immediately
  • Let us know if you want any make up days or need in home pet care visits ( daycare price will go towards this service)
  • Here is our protocol

 

What if my dogs fecal comes back positive?

  • You must keep your dog home for the safety and health of all other dogs
  • Let us know immediately
  • Let us know if you want any make up days or need in home pet care visits ( daycare price will go towards this service)
  • Here is our protocol

 

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