Pet Agreement Cancellations
Animal Care Center of NH and Professional Pet Sitting Etc
Service Agreement
Cancellations and Changes to Reservations
The VERY first time you log into your profile, you MUST agree to our complete Service Agreement before creating your Online Profile and making a reservation,
After that, every time you make a reservation, you are agreeing to our entire Service Agreement, Policies, Procedures and Cancellation Policies. You can review everything any time you wish, 24/7. If you have any questions, please feel free to contact us.
BE AWARE –
We can not accept any cancellations, changes or reservations via phone call, voice message, email, note or in person. All cancellations, changes and reservations must be done on your online profile.
CANCELLATIONS/CHANGES –
See below for Cancellation notice times
Please, update your online reservation as soon as possible for all cancellations/changes. If it is less then 14 days, please backup with an email and/voice message.
ALWAYS give as much notice as you possibly can, so that we can have enough time to fill in your slot(s) with another client
It is very rare for clients to cancel. We understand if you need to cancel a reservation, plans change, emergencies and illness happen.
Our schedules fill up fast and each of our pet sitters only have just so many slots in their day.
If you cancel, this can mean that a sitter will lose out on work.
This also means that when those slots are FULL, we must turn other clients away who need and want pet care
With this is mind, we have needed to implement our cancellation policy below.
These time frames, give us enough time to ensure we can fill in your empty slot on our schedule.
ALL Ongoing Schedules
If you are on our schedule for ongoing services on a regular schedule, for 1-5 days per week, for example every Wednesday or every Tuesday/Thursday, or every Monday through Friday, these premium slots can not be given to anyone else, so if there are any cancellations for any reason, there will be no credit.
if you need to stop regular ongoing service for whatever reason, we need a 30 day notice to fill in your regular mid day slot.
Cancellation Policy for All Package Discount Plans
- You are receiving a premium service at a discount, No refunds are given for any cancellation (s).
- If you are on vacation for a 1-2 week period, a 30 day notice is required for no charge during that time period.
- If you are terminating service, a 30 day notice is required in writing before the end of the contract.
- If your credit card has already been charged for the next month, and you are terminating service, even if it is more then 30 day notice, your end date will be the end of the next month that you are paid up to. There will be no refunds.
- If you are terminating the service before the contract ends, a 30 day notice is required AND a early termination fee of the cost of one month’s service will be charged.
- All Package Discount Plan contracts automatically renew at the end of the contract, unless Client notifies our office 30 days prior to contract end date, in writing and by phone of cancellation of ongoing service.
NO Discount DayCare, Dog Walking/Mid Day Let, Feline Fun Time – Cancellation/changes
These do NOT pertain to any package discount plans, scroll to end
We have limited space for pet care. Once you are confirmed, we are unable to put another pet in your slot.
Therefore we must institute a cancellation policy to ensure everyone can have pet care when needed
If you are scheduled for more than 1 service in a 7 day period, cancellation notice will pertain to the total number of services cancelled in a 7 day period. For example, if you cancel one service on one day, then you cancel a second on another day and those 2 services are in the same 7 day period, the cancel notice for both will be 14 days. Our program automatically takes care of all cancellation charges. Cancellation fee is the cost of the visits.
- 48 hour notice –
- For cancellation 1 service
- Any Service
- within a 14 day period
- 14 day notice –
- For cancellation of 2
- Any Service
- within a 14 day period
- 30 day notice –
- For cancellation of 3 or more
- Any Service
- within a 14 day period or that includes any holiday within 1 week before or after
Vacations/Trips, Etc – Cancellations/Changes
If you are scheduled for more then 1 service in a 7 day period, cancellation notice will pertain to the total number of services cancelled in a 7 day period. For example, if you cancel one service on one day, then you cancel a second on another day and those 2 services are in the same 7 day period, the cancel notice for both will be 14 days.
If there is a cancellation, and the cancellation does not comply with the notices below, cancellation fee will be the cost of the reservation.
In some cases, if we are able to fill your cancellation, you will receive a credit for future services. No refunds are ever given, only credit for future services – see below if a refund is insisted on Under Credits and Refunds.
- 48 hour notice –
- For cancellation of a reservation totaling 1 visit
- Any Pet Care Service
- within a 14 day period
- 14 day notice –
- For cancellation of a reservation totaling 2 or more
- Any Pet Care Service
- within a 14 day period
- 30 day notice –
- For cancellation of a reservation totaling 3 or more
- Any Pet Care Service
- within a 14 day period or
- all reservations that include any holiday or a reservation that ends or starts within one week of a holiday (our busiest times)
- All reservations that contain Overnight Service
Many Cancellations for Vacations/trips –
More than 2 reservations cancelled within a 12 month period
As mentioned above, It is very rare for clients to cancel. We understand if you need to cancel a reservation, plans change, emergencies and illness happen.
Our schedules fill up fast and each we only have just so many slots in the day.
This means that when those slots are FULL, we must turn other clients away who need and want pet care
Our suggestion –
- is if you have cancelled more then twice in the past 12 months
- be respectful of the other clients who may need pet care and may be turned away, also to our pet sitters who really enjoy their work and need their paychecks
- make your reservation within 7-14 days of your start date
- you may run the risk of us not being able to help you with pet care
- but you will be definite on your dates and what you need
- plus you won’t have to worry about a cancellation fee because you will definitely know what you need.
- For clients that do need to frequently cancel, credit cards will be charged before confirmations are sent. See cancellation policies above.
Home Early from trip
If you have a vacation/trip reservation and come home early, there is no refund/credit given.
Late Cancellations
If you have cancelled late and we are able to fill your reservation with another reservation, you may receive a credit for future services. If your credit card has been charged, you will ONLY receive credit for future services.
If we are unable to fill your reservation, you will not receive a credit for future services.
As always, the more notice you give us, the more time we may be able to fill your slot to give you a credit for future services.
Cancellations due to a storm of any kind
If our OFFICE cancels your service due to an extreme storm for the safety of all involved, you will receive a credit for that service. Generally, this will pertain to a mid day visit where you will be home or will be home soon that day. You will be notified via email and/or our Facebook business page (make sure to like our page for all notifications).
If you cancel due to a storm and our OFFICE has NOT cancelled, our regular cancellation policy will be in effect.
Credits and Refunds
Again, all credit/refunds are ONLY given for future services.
NO refunds given on credit cards, check, or any other way.
Compliance with credit card companies & Chargebacks
We are in compliance with all credit card companies that we will offer a refund for future services for those giving enough notice as mentioned above.
If you insist on a refund on your credit card, there will be a 50% of total reservation as a cancellation fee applied.
Any and All chargebacks will incur a fee.
We prefer to try to work things out with you rather than a chargeback. So please talk with us.
We do not confirm cancellations