Pet Agreement General
Animal Care Center of NH and Professional Pet Sitting Etc Service Agreement
General, Pets, Home, Pet Care Devices
GENERAL
The VERY first time you log into your profile, you MUST agree to our complete Service Agreement before creating your Online Profile and making a reservation,
After that, every time you make a reservation, you are agreeing to our entire Service Agreement, Policies, Procedures and Cancellation Policies. You can review everything any time you wish, 24/7. If you have any questions, please feel free to contact us.
CLIENT INFORMATION
Client has not falsified or with held any information that may cause harm to any person, pet or property.
Client releases PPSE from all legal/financial/medical liabilities for any damage/problems incurred by pet(s), all property in/outside of home (i.e. electrical fire, malfunctioning water heater, appliances, etc.) other people/family (non PPSE) with access to home/pets, and/or because of falsified or withheld information, to all persons, pets and/or property while under the care of PPSE.
PETS INFORMATION
PETS WE CARE FOR MUST BE OWNED BY YOU
All pets We are caring for in a home MUST be owned by the client on the profile. The pets must be found under the client name on our profile and at the veterinary office in an emergency. All pets in the home will be cared for on ALL visits. We can not care for the dog and the cat on the morning visit and then only the dog at the night visit. If you have 3 dogs and 3 cats and you want 3 visits per day, all 3 dogs and 3 cats will be included in all visit charges when owners are away. Only exceptions are for weekly dog walking when owners are home morning and night.
FOSTERS, GUEST PETS
Fosters, Guest Pets and Pets not owned by you – additional Charge
If you are fostering a pet, please let us know the name of the shelter and also fill in the required information as a new pet on your online profile.
If there is a pet in the home that is owned by someone other than you, they must register as a new client. If we will be caring for their pet at the same time as yours, they will be charged half price of the visit you booked unless they want a full visit at full price.
“Guest” pets, can only be cared for as a “guest” for short time only. If they will be cared for more visits or every year as you go away together, the owners must register as a New client. If we will be caring for their pet at the same time as yours, they will be charged half price of the visit you booked unless they want a full visit at full price.
This is for legal, insurance and medical reasons in case of emergency.
MUST BE OWNER OF ALL PETS
(if you foster for an organization, let us know right away)
Client certifies that he/she is the legal owner of pet(s) to be cared for, and are responsible for all medical/financial/health & well being needs.
If not owner, owner must fill out a separate registration and will be charged as a separate family, this is for insurance and legal reasons.
If you have a visiting pet, that will be there for one visit, let he office know. If pet ill be there for more than one visit, additional costs will apply.
VIDEO/PHOTOGRAPHING PETS
There will be times that photos or video are taken of your amazing pets. These photos/videos will be done discreetly and may be used on our Facebook page, website, advertisements and articles. By using our services you will be giving permission. We will not use your name, only pets names and no location will be mentioned.
PET CARE
We MUST know about ALL pets in the home.
Include all pets in the pet care information – dogs, cats, rabbits, fish, birds, etc.
Each pet needs to go in separate, yes, the fish should go in your profile as one pet.
If we see a pet in your home while you are away and we do not see them on the care sheet, – WE WILL TAKE CARE OF THEM AND YOU WILL BE CHARGED ACCORDINGLY, WE CAN NOT AND WILL NOT IGNORE ANY PET.
ALL pets in the home must be included in EVERY pet care visit for the entire reservation. We will not care for dogs on all visits and the cat on just one visit. No animal will be ignored and will be included in every visit. The ONLY time we will not include ALL pets, will be when we are walking dogs while an owner is at work and the owners will be home morning and night of that day.
If a neighbor/friend/relative/any person is caring for a pet, we need to know in the office prior to your start date, their name and phone number for emergency.
We are not responsible/liable in any way if anything happens to a pet, we do not know about here in the file or if you have someone other than us care for any of your pets before, during or after we are scheduled to come in.
We will not be responsible for anything or anyone not employed by us.
Otherwise, Pet care services will be performed in accordance with the instructions contained in this registration forms, website, and our policies/procedures.
It is the clients’ responsibility to update all pet care and medication information.
HEALTH OF ALL PETS
Client certifies that all pet(s) vaccinations are up to date and not overdue for any vaccines (if for whatever reason the pets are not up to date, Client knows and assumes all risks/liabilities and client releases PPSE from all liabilities). Pet(s) must be healthy or ACCNH/PPSE must be informed of any & ALL health related problems. Client agrees to Veterinary Release below and consents to contents within.
WALKING PETS
For safety of pets, all dogs that need to be walked, must have a tightly fitted, escape proof collar/harness and leash.
Dogs must walk easily and properly on leash with no pulling, bolting, etc.
For all dogs that can not be walked safely on a regular collar and leash, a training collar may be substituted for pets and pet sitter safety.
All pets will only be walked in areas that are safe low traffic areas with sidewalks. Any areas that have safety issues, other dogs, debris, etc., alternate safe areas will be found, or pets will be exercised only in yards.
Maximum of two dogs can be walked at a time and only if pet sitter feels that both dogs walk properly for the safety of dogs and sitter. Otherwise dogs will be walked separately within the time constraints of the paid visit.
All safety decisions are at the discretion of the pet sitter and our office.
Whenever there is a safe and completely fenced in yard, we will play with your pets in your yard because they will receive more time and exercise playing with the pet sitter in your yard than by walking slowly down the street. It is also safer for pets and pet sitter.
AGGRESSIVE/BITING PETS
ACCNH/PPSE can not care for any pet thought to be aggressive or biting. Client certifies the pet(s) has NEVER bitten or has NEVER shown any signs of unpredictability/aggression/uncontrollable tendencies (a.k.a. U/A/U). ACCNH/PPSE will report to authorities all bites made by any animal. While pet sitting, in the event of an animal biting or showing any signs of U/A/U, the Client may forfeit any deposits, may be liable to pay in full, all legal and medical expenses, plus client may be liable to pay in part or in full the service reservation whether or not the reservation could be fulfilled. PPSE reserves the right to refuse service to any pet with signs of U/A/U. Client will assume all legal and financial responsibilities for all medical claims that result from the owned pet becoming aggressive and biting to pet sitter or any other person while under our care. In the event that PPSE must refuse service for any reason, Client will be responsible for finding and paying for alternate pet care.
PETS THAT LIVE TOGETHER AND DO NOT GET ALONG
We will not be responsible for Any pets that fight and/or harm any pet also living in the home while in our care, no matter how or why the circumstances occurred. Client will assume all legal and financial responsibilities for all medical claims that result from the owned pet harming another pet while under our care. In the event that PPSE must refuse service for any reason, Client will be responsible for finding and paying for alternate pet care.
PETS THAT DO NOT GET ALONG WITH OTHER ANIMALS NOT OWNED
We will not be responsible for Any pets that fight and/or harm any pet outside of the home while in our care, no matter how or why the circumstances occurred. Client will assume all legal and financial responsibilities for all medical claims that result from the owned pet harming another pet while under our care. In the event that PPSE must refuse service for any reason, Client will be responsible for finding and paying for alternate pet care.
SHY PETS
Every effort will be made to locate shy pets within the time constraints of the visit, however, some are masters of invisibility. Shy pets who hide must be confined for medications or if owner wants us to see pet each visit. PPSE is not responsible for pets who cannot be found during a visit and/or medications not administered.
DESTRUCTIVE/OUTDOOR PETS –
Client waives any claims against PPSE for any normal, extraordinary or unusual occurrences made by pets, nature or others (i.e. bites, any home damage inside/outside to furniture, structure, pet accidents, accidental death, fleas, etc.) or any complications in administering medication. Client waives any claims for injury, disappearance, death or fines of pets with access to the outdoors or if a pet finds its way to the outside on their own.
PET CARE COSTS
Clients is responsible for all costs accrued for all pet care, which includes but is not limited to: veterinary, food, supplies, transportation, pet sitting, or any other care, as well as if PPSE can not continue pet care for any reason. PPSE will NOT provide payments of any kind for veterinary care, food, supplies, or any pet care of any kind for any reason.
BIRDS, RABBITS, REPTILES, OTHER EXOTICS, LARGE ANIMALS – LLAMAS, HORSES, ETC.
With the exception of dogs and cats, all other pets are determined by the office on a case by case basis. In most cases, caged pets will not be removed from cages while being cared for.
Birds, if birds are not comfortable with strangers or if bird tries to bite, we must be able to access food/water dishes from the outside of the cage. For clean cage bottoms, client will place the correct amount of cut newspaper or cage liners in the bottom of the cage so that the pet sitter just removes the top soiled layer. If there is more than one type of bird and bird food, CLEARLY mark which food goes with which bird (place by correct cage as well).
Rabbits, hamsters, mice, etc., we will give fresh food and water but the pets must be okay with strangers, no charging, snapping or biting. Cleaning cages is not routinely done and extra time must be scheduled with the office. When cleaning, only soiled shavings/paper will be removed and replaced. No washing, scrubbing or rinsing.
If we do care for llamas, goats, horses, ducks, etc. we will only give fresh hay, pellets, grain and water. We cannot lug water buckets, so access to water close to the animals is required. We must be able to give food and water from outside the enclosures for liability.
CHICKENS –
we have a large number of clients with Chickens
Chicken Care –
LETTING IN & OUT
We can not let chickens in and out.
We have limited time and some chickens just do not want to go in at night.
They will need to be left inside unless they have access to in and out 24/7.
OTHER ANIMALS
We can not be responsible if any animal gains access to your chickens and there is any damage to fencing or coop or fatalities resulting from this.
Latches and locks should work easily and properly.
FEEDING
All food and water should be easily accessed, near the coop and easy to administer.
If you give alot of fresh vegetables supplements, please make up your mixture ahead, place one portion in each ziploc bag, and let us know to take one bag for each feeding.
WATER
A hose should be used to fill their water all year long, including winter.
Our insurance prevents us from lugging water to and fro.
You must prevent anything from icing in the winter.
EGGS
We can remove any eggs from the nesting boxes,
Let us know where you wish for us to put them
Some clients lets us take eggs, please let us know in your profile that you are okay with this.
CLEANING
If any cleaning must be done, it should take no more then a total of 5 minutes.
If you have multiple nesting boxes, some people line them with multiple layers so we only need to grab the top layer that is soiled.
ROOSTERS that attack or are aggressive –
Our sitters must be safe. You will be liable for any and all injuries.
If you have an aggressive bird, you may want to contain him in an area where we can give food and water from the outside with no interaction.
Or if we can give food and water without gaining access to the entire coop, that would be fine as well.
If the ROOSTER becomes too much, we may have to let you know we can not continue pet care.
MEDICAL ISSUES
If you have any medical issues with your birds, we have no knowledge of medical issues with Chickens.
HOME INFORMATION
NO PETS
We do house checks for anyone that may be away at a summer/winter home. We can bring in mail, newspapers, do a check around to make sure everything is okay. We can do thing for short or long term.
FENCES
Includes all types of fencing-invisible, wood, chain, etc. Client must let ACCNH/PPSE office now of any and all problems with fencing and if any pet has escaped out of the fenced in area. ACCNH/PPSE does not accept responsibility/liability for any fencing failures that may result in injury/loss/death to any escaped pet. If a completely fenced in area can not be accommodated, then all pets must be on a tightly fitted escape proof collar/harness with a safe sturdy leash. ACCNH/PPSE is not responsible/liable for any collars or harnesses not properly fitted which result in escape/loss/death of any pet. ACCNH/PPSE will not be held liable/responsible for injury/loss/death or fines for any pet with unsupervised access to the outdoors (whether fenced, invisible fence or no fence).
MAIL/NEWSPAPERS
PPSE will be happy to bring in any newspapers that we may see outside. Please let us know if you receive the paper daily or just Sundays.
PPSE will also bring in your mail, please let us know where your mailbox is located, if a key is needed please leave that for us and where you would like us to put your mail in the house.
PLANTS, LAWN AND GARDEN CARE, BIRD FEEDERS
We do water plants/lawn/gardens as a free service. This service is only free for people away for seven (7) or more days, paying for at least ONE visit per day, for ten (10) or less plants and must only take 5 minutes or less away from time for pet care.
For Outside planters/garden/lawn watering, hoses and sprinklers must already be set up. We will turn outside water on at our arrival of the pet sitting visit and shut the water off when we leave. We will not re-position hoses/sprinklers.
Inside planters, Please leave watering cans, directions, and when to water. All plants to be watered are to be placed in ONE area, such as the kitchen or bathroom We are not plant specialists & are not responsible if plants do not thrive. If watering plants takes more then 5 minutes (this will take time away from pet care), add extra time and charges (on your reservation, choose service – add 15 minutes).
Filling bird feeders is something we are requested to do time from time. We will fill bird feeders if you are away for 7 or more days and we are pet sitting for at least one visit per day. The maximum number of bird feeders is 5 & must be in an easily accessible place. In the winter you must provide clear path ways to feeders from all snow & ice. We will not clean any bird feeder or water/liquid containers. We will fill outside feeders & water dishes once every 7 days. Again, this must take 5 minutes or less from time for pet care. If not, add extra time and charges (on your reservation, choose service – add 15 minutes).
Again, Keep in mind that any plant care or bird & wildlife feeding takes time away from your pet care.
NEED TO KNOW WHO HAS ACCESS TO HOME
We MUST know of any & all persons coming/going from your property for our safety and yours, or police may be called on anyone we may deem an intruder.
Client releases ACCNH/PPSE from all legal/financial/medical liabilities when other people have access/keys to home.
Client releases ACCNH/PPSE of all legal/financial/medial liabilities when non-employees have access to home and/or sharing pet care, keys left outside or home is left unsecured, pets being fed too much, pets being given too much medication or not given medication, pets being injured, escaping, etc. ACCNH/PPSE accepts no responsibility for security of home, property, pet injury/loss/death if any one other than ACCNH/PPSE employees have access to home before, during, or after scheduled pet care with ACCNH/PPSE.
SHARING RESPONSIBILITY OF HOUSE/PET CARE
We MUST know of any & all persons coming/going from your property for our safety and yours, or police may be called on anyone we may deem an intruder.
Client releases ACCNH/PPSE from all legal/financial/medical liabilities when other people have access/keys to home.
We prefer to not share responsibility because of past experiences of miscommunication, over feeding, missed or double administration of medications, and we do not know the other people.
However, we understand there are times additional care may be necessary. In these cases we MUST know everything, who will be in your home, their phone numbers, addresses, etc.
Instruct anyone else allowed in or on your property, coming or going while you are away to make sure all gates, doors, etc. are locked and all pets are accounted for.
MECHANICAL WATER FOUNTAINS, PET CARE DEVICES
Devices such as Littermaid litterboxes, automatic feeders, water fountains
We prefer to not use any mechanical pet care devices.
If you have a Littermaid Litterbox, automatic feeder or something remotely like these devices in anyway, we prefer to not work with the devices due to constant unreliability, faulty mechanics and power unreliability.
We have had electronic litterboxes continually run if litter becomes stuck or is too high blocking the electronic eye. The motor soon burns out and will need to be replaced. If the llitterbox starts working while a cat is in it, the cat may get scared and not use the litterbox again. Some cats have been hurt as well.
Water fountains can be an electric hazard, especially if cords are chewed on. They are very hard to get completely cleaned leaving mold and mildew in crevices and corners. Many are very hard to refill and if the water becomes too low or if hair or something else blocks the intake, the motor will burn out.
Electric food dishes have quite a few problems. Timers stop working, batteries run out. If there is a power outage, it will stop working as well. If the food dish closes while the cat is eating, it may scare the cat and some may not use it again or if the cat is rushing trying to eat everything before it closes, a cat may become harmed.
These feeders are NOT to be used for canned food, which should only be left unrefrigerated for 2 hours or less (it is a meat product).
Read our article – How Long Can Canned Food Be Safely Left Out
We can not use up time to read instruction manuals for any device, replace parts or batteries nor take a part to clean.
Please place a regular litterbox next to it and we will scoop out the regular litterbox and use regular feeding/water dishes, we will fill with food/water.
If we need to use these mechanical devices for ANY reason, you as a client will release PPSE from all legal/financial/medical liabilities including partial or full replacement for any reason, any mechanical failure for any reason whether it was client’s or petsitters mistake, pet’s fault, power failure, manufacturer problem, etc.
Absolutely NO money/credit card refunds or credit for services will be issued for any reason due to malfunctions pertaining to all mechanical devices/automatic feeders/waterers/litterboxes(NO EXCEPTIONS).