Pet Agreement Reservations
Animal Care Center of NH and Professional Pet Sitting Etc
Service Agreement
Making Reservations, Emergency Pet Care, Late Reservations
ALL SERVICES must be confirmed via email through our program.
ALL SERVICES must be made through our online program for legal and insurance purposes. Employees can not make or cancel any reservations. Any reservation made outside our company will result in employee termination and release ACCNH/PPSE from all legal/financial/responsibilities resulting from this non reservation.
When making online reservations, the total you will see, is an ESTIMATE. It will not have any surcharges for holidays or weekends.
Make sure ALL pets in the home are included in EVERY pet care visit for the entire reservation for pet sitting. We will not care for dogs on all visits and the cat on just one visit. No animal will be ignored and will be included in every visit. The ONLY time we will not include ALL pets, will be when we are walking dogs while an owner is at work and the owners will be home morning and night of that day.
EMERGENCY PET CARE –
ACCNH/PPSEIf you have an emergency, such as hospitalization, or death in your family, whether our office is closed or not, make a reservation online, we will email a confirmation and cover you as soon as we can for pet sitting. For Boarding, it will depend on space. If we are full at our facility, we may be able to have a pet sitter help.
YOU MUST HAVE A COMPLETED FILE FOR US TO OFFER PET SITTING
We STRONGLY urge that you register with BOTH companies and complete profiles in BOTH companies to have the ability to have either service if ever needed. You may never know when you may need one or the other.
If it is not an emergency and our office is closed and you need pet care – it is not guaranteed, however we may be able to help
IF YOU DO NOT GET A CONFIRMATION EMAIL, please NOTIFY OUR OFFICE in case we did not get your message. We will ALWAYS confirm.
If you do get a confirmation and then you do not need the service and did not cancel before we confirm, you will still be charged the late reservation surcharge and you may be charged for the reservation.
RESERVATIONS
Client understands it is their responsibility to make and ensure to receive a confirmation for all reservations or make alternate arrangements.
Client understands it is their responsibility to inform ACCNH/PPSE when returning home, even though services are automatically terminated at the end of all reservations. Client must confirm any and all changes in a reservation.
All services are pre-paid, within 14-30 days prior to the start of the first day of service month
No refunds of any kind are issued once a reservation starts or if for any reason you must return home early.
You must receive a confirmation email. We log all emails/phone calls in and out.
PICK UP AND DROP OFF TIMES At the Animal Center
All Pick Up and Drop Off Times MUST be scheduled in. This is to ensure the safety and well being of all animals, employees and clients.
We can not have too many people and animals in our lobby at one time.
DAYCARE Monday – Friday (not holidays)
Drop Off – 6am – 9am
Pick up – 4pm – 7pm
BOARDING Monday – Friday (not holidays)
Drop Off – 12pm – 5pm
Pick Up – 830 am – 12pm
Saturday Only
Pick Up or Drop off – 10am -12pm
NO PICK UP OR DROP OFF ON SUNDAYS AND ALL HOLIDAYS
Late Pick will be after 10am and will result in an added fee
Just like a Hotel, we need these times not only for safety but also to ensure we have everything ready and clean to take in pets as well as release pets home.
MAKING RESERVATIONS/CONFIRMATIONS
To ensure availability for your pet care needs, please book as far in advance as possible, holiday and large reservations (5 or more visits or days), may not be possible if booked less than 14 days prior to service. A few times we have been unable to accommodate a client due to last minute calling
We hate to say no, but our primary concern is for the pets already scheduled
Last minute reservations or cancellations made on closed days will have surcharges added.
Remember, to have solid reservations, we will ALWAYS confirm. Most confirmations will be done, Monday through Thursday 9am – 12pm.
If you do not get confirmation, check your online reservation to see if it is there and never hesitate to contact us, to be safe. Please remember to notify us if you reservations changes in any way.
All reservations MUST be booked and confirmed online to be valid, confirmed and covered by our insurance, etc.
NO reservations/cancellations/changes can be confirmed by an employee. Reservations are never to be called to an employees’ home phone.
Reservations made to an employee but not booked and confirmed online by client can result in employee termination, no service, will not be covered by any insurances, etc. and ACCNH/PPSE will NOT be responsible for any reservation/services, etc. not received and confirmed online by our office.
EXTENDING A RESERVATION
It is Client’s responsibility to extend service beyond the original reservation, if needed, by going online and making an additional reservation and if we can accommodate, we will send a confirmation.
Your reservations are automatically terminated at the end of your reservations.
ARRIVE HOME EARLY –
If you arrive home before your reservation ends, please email the office (24/7) to let us know you are home but if you have a pet sitting visit scheduled, you must go online to cancel that visit. Also leave a note on your door, letting the pet sitter know that you are home and they do not need to come in, just in case the change does not reach the pet sitter in time.
Once a reservation has started, there will be NO REFUNDS FOR ANY REASON, (arriving home earlier than expected, sickness, unexpected time off from work, etc.).
LATE RESERVATIONS
Late reservations and same day service will incur extra charges. This is for Any reservations to start within 48 hours. For any reservation that includes a holiday or a holiday falls within one week before or after reservation, to start within one week. Extra care and time must be taken to rearrange schedules.
EVERY OTHER DAY VISITS
Our minimum level of service for pet sitting is every other day for cats and small animals (such as rabbits, guinea pigs, fish, etc). Our preference is daily visits but we understand that some people prefer every other day visits. This service is only available at our discretion for healthy animals. If we deem that it is NOT in an animal’s best interest for pet care every other day, we will not approve the service. If we deem that any animal in our care is not doing well with every other day visits, we will suggest adding visits or explain that we may no longer be able to care for the pets.
REQUIREMENT – to be approved for every other day visits, you must email us the day you will be leaving and the day you will be returning.
Our daily visit preference is Due to the welfare of your animal and what animal organizations suggest.
We have experienced all kinds of things that have happened with every day visits and more things can happen with every other day visits. Water heaters flooding houses, cats getting tangled in curtains, Rabbits getting feet caught in bedding, and more. One cat got stuck in a box spring probably right after our visit and by the time we got there he was frantic and needed to be hospitalized. Many people believe that because it has never happened before, it will not happen this time either.
Scheduling is also hard. It is very hard to have someone make a reservation for the same time period as yours that is for the opposite days of your reservation, leaving those days empty.
When we do pet care visits for every other day, There are two days worth of care, cleaning and feeding that must be done in one visit. This can cause many pets stress and many start eliminating outside litterboxes.
Every other day visits will automatically have the ANYTIME Time Period (5am – 10pm) placed on those visits.
If your prefer to go to the lower cost choose daily visits