Requirements for Services

Requirements 

Our requirements are enforced for the SAFETY, health and well being of all pets in our care as well as our employees.

Animals in our care will always come first in these requirements and have been developed with decades of experience in the animal fields.

Our facility is an exclusive high end facility for pet owners who want the best for their pets

We provide Luxury Boarding for all pets and to do this we must have requirements to ensure a safe environment for all employees and pets in our care

Our Enrichment Play Daycare Program is an exclusive program to broaden your pets world and to do this we must have requirements to ensure a safe environment for all employees and pets in our care

Our Pet Sitting/Dog Walking services are unmatched and we have over 33 years of being in the pet care business.  We have 3000+ clients in southern NH.

Our Devoted Canine Dog Training courses are just beginning!!

To keep our pet care standards high, we are very strict about requirements.

Below are requirements to use our services.  Requirements keep YOUR pet healthy and safe.

Requirements are for ALL services Animal Care Center of NH 

• Enrichment Play Daycare
• Dog Luxury Boarding
• Cat Luxury Boarding
• Small Animal Luxury Boarding
• Grooming
• Devoted Canine Dog Training

Requirements for Luxury Boarding/Daycare – see full descriptions below

• All four Vaccines for dogs and two vaccines for cats up to date (titers not accepted for boarding but are for in your home care)
• Cats are negative for feline leukemia and fip/fiv (titers not accepted for boarding but are for in your home care)
• Negative fecal with Giardia ELISA Antigen or GI Parasite PCR Panel for dogs (not required for cats)
• Neutered ( ALL pets that are 6 months or older)
• Good with people
• Dogs good with other pets
• Not Aggressive with NO bite history
• Not Food Aggressive (we use many treats in our daycare program, so dogs must be good with food)
• Not Leash Reactive
• NOT Dog Reactive
• Not Destructive
• Completely Housebroken
• Does not need pee pads
• Healthy with no medical conditions (listed below in Health)
• NO medications for boarding (medications can be given with in home pet care)
• MUST be able to easily walk up and down stairs

Why we will not board elderly pets, pets with medical conditions or on medications – STRESS

We recommend in home pet care with Professional Pet Sitting Etc

Dori, the owner, has worked in animal rescue over 3 decades and is also a trainer and behaviorist.

We do not recommend boarding any pet

• with a health condition
• that is 10+ years old
• on medications.

Boarding is stressful for many pets.  Sleeping in a place not their home. Strange smells, sounds, etc.  Stress can and will exacerbate any health issue.

We will not be able to board any pets who fall in the category above but we can offer in home pet care with our other company Professional Pet Sitting Etc.

Keeping pets in their own home environment causes little to no stress.  They will get to sleep in their own bed and we can come for pet care visits.  We can let dogs out for bathroom breaks.  We can give all pets fresh food and water.  Best of all, your pet will be waiting for you whenever you arrive home.

 

Trial Board Required for all dogs to board

If your dog does not attend our Enrichment Play Daycare Program and has NEVER boarded with us, you will need to make a reservation for a trial 2 day board during the week (Tues-Wed-Thurs only, no weekends or holidays for trial board).  This will consist of drop off morning, stay overnight and pickup next day in afternoon.  Trial Boards are scheduled Tues-Wed-Thursday.  This is classified as two days of board.

Why is this required – simply….for your dog’s welfare and well as all of our guests

• • We required a trial for all dogs for our Enrichment Play Daycare Program to ensure dogs will fit in and this is similar.
  • Boarding is very stressful for all pets and if your dog shows signs of stress, we will recommend in home pet care with our company, Professional Pet Sitting Etc
  • Signs of stress can be anxiety, barking, whining, howling, destructiveness, not eating, etc
  • If one dog is stressed and the other boarders can hear them, then ALL the dogs become stressed.  We want all of our guests relaxed and happy.
  • What if your dog has boarded elsewhere and you were told they were fine
    • other boarding facilities accept many pets and they are okay with stress related issues
    • we do not accept stress related issues as it is not good for YOUR pet and not for any pet HERE
  • If your dog is 100% housebroken at home and is not while boarding, we will suggest in home pet care, this does happen with many dogs
  • Pets that are 9 years old or older, we will recommend in home pet care with our company, Professional Pet Sitting Etc
    • stress is very hard on older pets and can cause many issues that may erupt while you are away or when you return or may be a-symptomatic
    • most pets are more comfortable and do better in their own home environment, in their own beds, sights, sounds and smells.

Requirements Pet Sitting/Dog Walking –  for ALL Professional Pet Sitting Etc. Services in your home 

• Must be good with people for the protection our our employees
• Must not be aggressive towards people
• Must have NO bite history
• Rabies is required by law
• Vaccines are strongly recommended for your pets health and safety
• Titers are accepted for pet sitting
• Neutering is strongly recommended for your pets health and well being

Registration of Each Pet

• Each Client and Pet must have a completed online profile with all information complete
• Each client must include a credit card on profile as well as call it into our office

Vaccines/health for Dogs and Puppies

Pets that can not be vaccinated for any reason

• Any pet that can not be vaccinated for any reason will need to use our Pet Sitting and Dog Walking services.
• To protect all pets in our facility, all pets that will be using services in our facility will be required to have all vaccinations as required below

Pets that are not neutered by 6 months of age for any reason will need to use our Pet Sitting and Dog Walking services.

Adult Dogs 5 months and older

• Vaccines up to date (upload veterinarian certificate with results into online profile) 
  • Distemper (includes distemper, hepatitis, parainfluenza, and parvovirus)
  • Leptospirosis
  • Rabies
  • Bordatella
• Fecal with Giardia ELISA Antigen Test OR PCR upper GI Parasite Panel (upload veterinarian certificate with results into online profile)
  • Negative results
    • within 30 days for first time clients, then just once a year with vaccines
    • it is easy to drop off a stool sample at your veterinary office any time and results will be given in a few days (ask how long)
    • Make sure to include GIARDIA with all parasites
    • If your dog has been anywhere that another dog may have been, it is possible to have your dog contract parasites.  This could be in your very own yard, if another dog has ever entered there or in a walk of your neighborhood.
    • We treat our facility however,  we can not control where any dog has or will be, so we can not be responsible if any dog does contract a parasite at any time.
• Neutered  (upload veterinarian certificate with results into online profile)
  • All male and females must be neutered once they turn 6 months or are older older then 6 months
  • OR earlier, if showing signs of breeding maturity

 

Puppies – under 5 months

Puppies can attend as early as 10 weeks, however, they will be out of large groups until they complete their vaccine series at 12 weeks

• Vaccines up to date (upload veterinarian certificate with each vaccine update)
  • 8 weeks
    • Distemper (includes distemper, hepatitis, parainfluenza, and parvovirus)
    • Bordatella
  • 12 weeks
    • Distemper (includes distemper, hepatitis, parainfluenza, and parvovirus)
    • Leptospirosis
    • Bordatella
  • 16 weeks
    • Distemper (includes distemper, hepatitis, parainfluenza, and parvovirus)
    • Leptospirosis
    • Rabies
• Fecal with Giardia ELISA Antigen Test or PCR Upper GI Parasite Panel (upload veterinarian certificate with results into online profile)
  • Puppies are VERY susceptible to parasites
  • Make sure to include GIARDIA with all parasites
  • Fecals can be dropped off at your veterinary hospital any time, with results in a few days (ask how long)
  • Recent fecal with negative results within 14 days of coming to our facility

Must be Scheduled to be neutered when they reach 6 months

• Neutered  (upload veterinarian certificate with results into online profile)
  • All male and females must be neutered by 6 months of age
  • OR earlier, if showing signs of breeding maturity

Neutered (all dogs and cats)

• Neutered  (upload veterinarian certificate with results into online profile)
  • All male and females must be neutered unless under 6 months old
  • OR earlier, if showing signs of breeding maturity

 

Vaccines/Health for Cats and Kittens

It is highly recommended for the health of your cat/kitten to keep at home and use our pet sitting services.

Having worked in rescue and experienced in feline behavior, cats do much better staying in their own home environment. Most cats become very stressed when they are in new environments.  Hearing new noises, dogs barking, etc can be a situation that cats do not enjoy.

For cats that will be boarding with us, they will need –

Adult Cats 5 months and older

• Vaccines up to date (upload veterinarian certificate with results into online profile) 
  • Distemper (includes distemper, Panleukopenia, Calicivirus, Rhinotracheitis )
  • Rabies
• Neutered  (upload veterinarian certificate with results into online profile)
  • All male and females must be neutered if they are 6 months or older
  • OR earlier, if showing signs of breeding maturity

Kittens – under 5 months

Kittens can attend as early as 12 weeks, after last set of vaccines

• Vaccines up to date (upload veterinarian certificate with each vaccine update)
  • 8 weeks
    • Distemper (includes distemper, Panleukopenia, Calicivirus, Rhinotracheitis )
  • 12 weeks
    • Distemper (includes distemper, Panleukopenia, Calicivirus, Rhinotracheitis )
  • 16 weeks
    • Distemper (includes distemper, Panleukopenia, Calicivirus, Rhinotracheitis )
    • Rabies
• Scheduled to be neutered when they reach 6 months
  • Neutered  (upload veterinarian certificate with results into online profile)
    • All male and females must be neutered if they are older then 6 months
    • OR earlier, if showing signs of breeding maturity

Vaccines for Small Pets

Ferrets, for Boarding, in NH ferrets are required to have vaccines for

• Canine Distemper
• Rabies

These are not required for in home pet care

Other small pets are not required to have any vaccines in NH

Keep in mind that in home pet care is best for small pets.  Many are prone to anxiety and listening to dogs barking and other sounds while boarding can be very stressful.

 

Health 

PETS WITH MEDICAL CONDITIONS or MEDICATIONS/SUPPLEMENTS/HERBS –

For your pets best interest, If your pet has any medical condition, we must stress that we are not medical professionals and can not be responsible for anything that may happen with a pet that has a medical condition.

For many pets, it can be stressful to board and we do our best to make their stay as comfortable as possible, however, stress can exacerbate almost every health condition.

For your pets well being, we may not accept your pet with a health condition for boarding/daycare and may offer in home pet care with our company – Professional Pet Sitting Etc.

• Diabetics – because stress will affect insulin, we will not accept diabetics for boarding/daycare, they will do much better with our in home pet care services
• FLUIDS – we will not accept pets for boarding/daycare that are in kidney failure or any reason they may need fluid therapy
• Disabled dogs or any dogs that can not easily go up or down a full flight of stairs – Dogs that can not easily walk up or down stairs by themselves can not be accepted because we have a full flight of stairs that they will need to navigate to go outside.
• Dogs or Cats that are Blind or Deaf – boarding these disabled pets are very stressful as they do not have these senses to see what is going on around them leading to high anxiety.
• Elderly pets – pets that are considered elderly with heart issues, anxiety or other health issues will not do well boarded.  The stress and higher anxiety of a boarding situation can be detrimental to our senior pets.  They will do much better in their home environment with in home pet care.
• Any medical condition can be affected by stress, it is best to use an in home pet care service
• Mobility Issues – All dogs must be able to walk up and down a flight of stairs unassisted to gain access to our outside area.  If your dog must be carried or can fall at any time, they can not board with us.  This is a safety issue for your dog as well as employees.

MEDICATIONS/SUPPLEMENTS/HERBS – we will send an email about this if your pet is on any of these

Temperament

For any small pet (rabbits, guinea pigs, ferrets, etc for any service

• Must be good with people
• Must be good with any person cleaning cage
• Must have NO bite history

For Canines and Felines for any service

Any pets who show any negative behaviors can be restricted from our services for safety reasons for our employees and all pets in our care

For ALL services at our facility – NOTE – some of these maybe waived for Training Classes

• Must be good with all people
• Dogs must be good with other animals
• Must have NO Bite history
• Must have NO Aggressive history towards people or animals
• Completely Housebroken
• Does not need pee pads

If your pet becomes aggressive while in our care, we will need to contact you to make other arrangements, immediately. If your pet harms a person or other pet, you will be responsible.

To Board for the comfort and safety of your pet at our facility

• Chewers – pets must not be chewers of any items in their suites, including beds or bedding (owners will be responsible for any damaged items or medical).  This is for the safety of your pet
• Destructive – pets must not be destructive to our Suites or items in any of the suites, including beds or bedding (owners will be responsible for any damaged items or medical)
• Leash Reactive/Aggression – pets must not be leash reactive or aggressive in any way
• Dog Reactive – all dogs in our care must be good with other dogs, dogs may need to pass each other in a hallway and dog reactive dogs will put the safety of others dogs and employees in danger
• Food aggression – if your dog is food aggressive, for the safety of our employees feeding, we can not accept a dog with food aggression.  if this is noticed, you will need to pick up your dog.
• Housebroken – all pets must be housebroken to board at our facility. If your pet is NOT housebroken while boarding, we will advise you to use our Professional Pet Sitting Etc. Visits in your home.
• Excessive Barking/Whining – This is very stressful for other pets staying with us and can cause harm to employee hearing.  If your dogs is barking and whining while boarding, we will advise you to use our Professional Pet Sitting Etc. Visits in your home.

 

For our Enrichment Play Daycare Program

• Leash Reactive/Aggressive – we introduce each new dog slowly to other dogs slowly, always on leash for the safety of all dogs.  If your dog is leash reactive/aggressive in any way, we can not accept your dog into our program
• Food aggression – if your dog is food aggressive, we use food and treats all day long in our program and all dogs must be okay with other dogs getting treats near them.  If a treat is dropped and two dogs go after it, your dog must be okay with that.  If your dog is food aggressive, we will not be able to accept into our program
• Resource Guarder – If your dog is protective over toys, water dishes, etc, they will not be able to stay in our program.  We use may items and toys that all dogs share and play with.  We have had a dog claim the water dish as theirs and would not allow other dogs to go near.  All things must be shared by all dogs.  For safety, resource guarders will not be able to stay in our program
• Humper – dogs who must hump other dogs to assert themselves in any way make other dogs uncomfortable and this can start a fight.  For the safety of all dogs, if your dog finds it necessary to hump other dogs for any reason, they will not be accepted in our program.
• Crate – all of our guests will be required to have down time in crates to rest in their own space.  If your dog is destructive with crates or is very upset with being crated, crying, barking, etc, your pup is not be happy.  Crates are essential for all pets to be okay with, especially if your pet ever needs to be hospitalized.  A sick pet that is anxious and stressed in a crate will not heal fast and can exacerbate the medical condition.
• Excessive Barking/Whining – This is very stressful for other pets and can cause harm to employee hearing.  If your dog is barking and whining to the point of upsetting others, we will advise you to use our Professional Pet Sitting Etc. Visits in your home for dog walking.

Possible Dismissal Reasons from Boarding and/or the Enrichment Play Daycare Program