Waiver & Release of Liability

When registering and utilizing any service with the Animal Care Center of NH and Professional Pet Sitting Etc you are expressing that you have read, understand and AGREE to ALL sections of our Service agreements, Policies, Procedures and Cancellation Policies.

ALSO, every time you as our registered client make a reservation in the future, for any of our services, you are again expressing that you have read, understand and AGREE to ALL sections of our Service agreements, Policies, Procedures and Cancellation Policies.

Herein, the Animal Care Center of NH and Professional Pet Sitting Etc will include all owners, staff, employees and volunteers.

Below are the additional things you certify and agree to when using any of our services –

Ownership

• You certify that you own the pets listed in your Registered Profile and that all of the information you have given us is correct.

Medical and Health

• You certify that all pets are up to date on all vaccinations as required by your veterinarian
• You understand that you will need to continue to provide proof from my veterinarian and update my pets’ online profiles with updated vaccinations, negative fecal exams and all behavior and health issues.
• You certify that all pets have had a negative fecal test in the past 6 months
• You also certify that your pets are in good health or if they have any current medical conditions diagnosed by a veterinarian that you have disclosed this information on your pet care profile and have discussed it with a representative of the Animal Care Center of NH and Professional Pet Sitting Etc.  Your veterinarian should also be consulted to make sure that this medical diagnosis is cleared for any of our pet care services.
• You understand that your pets maybe isolated and suspended from all services if they show signs of illness such as coughing, sneezing, vomiting, diarrhea, etc. Your pet may not be allowed to attend any services until they have shown no symptoms for 3-7 days depending on the issue or you provide proof from your veterinarian that they are well and are not transmitting anything.
• Animal Care Center of NH and Professional Pet Sitting Etc is committed to minimizing all risks of communicable diseases, however you understand that by participating in any of our services, that your pets are at risk for all possible viruses and parasites.  You release the Animal Care Center of NH and Professional Pet Sitting Etc of all responsibility, financially and legally if your pets become ill.

Fleas and Ticks

• If your pet is observed with fleas or ticks while attending our facility for any service, your pet will be treated and the cost will be charged to your account

Special Care

• We have amazing caring staff and we love to help provide care for elderly, ill, special needs pets, however, these pets along with puppies naturally have a higher risk of injury, stress related illness and possibly exacerbating any pre-existing conditions.
• You understand that by using any of our services you will be waiving all liability, financially and legally of anything that may occur while your pet is in our care

Behavior and Aggression

• You certify that your pets have not shown any aggressive behavior toward any person or animal in the past 6 months.
• You certify that none of your pets have bitten any person or animal in the past 6 months
• You understand that your pets will be isolated and suspended from services if they show any signs of aggression or threatening behavior towards any person or other animal.
• You also understand that your pet maybe suspended from services for any poor behavior that includes aggression, destructive behavior, continual barking, etc
• Services may resume after the behavior is corrected
• All behavior problems that may develop will be handled and treated by our staff to be deemed best for all pets in our care as well as all staff.  It will be in our sole discretion as to the best practices to handle all situations.
• You, as the owner, will assume all financial and legal responsibility for any and all expenses arising from or relating to any situation

Injuries

• You understand that NORMAL play may result in your pets sustaining injuries and that you as the owner will be responsible for any and all treatment for all injuries that may happen while using our services.
• All pets are monitored by staff to avoid injury,  However scratches, punctures, torn ligaments, may occur in spite of the best supervision
• All injuries that may develop will be handled and treated by our staff to be deemed best for all pets in our care as well as all staff.  It will be in our sole discretion as to the best practices to handle all situations.
• You, as the owner, will assume all financial, liable and legal responsibility for any and all expenses arising from or relating to any situation

Escapes

• You understand that all staff of the Animal Care Center of NH and Professional Pet Sitting Etc  take all precautions when walking pets or letting pets play in our fenced in area, however.
• By using our services you, as the owner, you will assume all financial, liable and legal responsibility if your pet escapes.

Food

• You understand that it is your responsibility to provide adequate supply of food for your pets while using any services at the Animal Care Center of NH and Professional Pet Sitting Etc
• You understand that all food should be prepared in portion sized ziploc bags and labeled for each feeding with pets’ name, date and time
• You also understand that you should provided extra food for at least 1-2 days just in case you are delayed in your return
• If you do not provide enough food before your return, you authorize the Animal Care Center of NH and Professional Pet Sitting Etc to contact our emergency person to obtain more
• If we can not contact your emergency person, you authorize the Animal Care Center of NH and Professional Pet Sitting Etc to charge your credit card on file for the replacement food for the cost PLUS a fee for this replacement service

Medications – Supplements – Herbs

• If you require ANY medications-supplements-herbs to be given in food, orally, etc there will be an administration fee for each occurrence AND it must be made as a reservation, you will need to choose this service
• If you do not want us to administer anything or pay for this administration, then remove it from your pet profile completely
• If you do not let us know about any medications, supplements and herbs and just include them in your food preparation bags to bypass costs, we will automatically charge you for this service and/or you pet may be suspended from further service.
• In case of emergency, we need to know what all pets are eating and to keep track of medications, supplements and herbs
• You  will not hold the Animal Care Center of NH and Professional Pet Sitting Etc legally, financially or liable in any way for any medication, supplement or herb that affects your pet adversely by taking or not taking this medication, supplement or herb.
• You understand that it is your responsibility to provide adequate supply of medication-supplements-herbs for your pets while using any services at the Animal Care Center of NH and Professional Pet Sitting Etc
• You understand that all medications-supplements-herbs should be prepared in portion sized ziploc bags or pill containers and labeled for each administration with pets name, date and time
• You also understand that you should provided extra for at least 1-2 days just in case you are delayed in your return
• If you do not provide enough medication-supplements-herbs before your return, you authorize the Animal Care Center of NH and Professional Pet Sitting Etc to contact your emergency person to obtain more.
• If we can not contact your emergency person, you authorize the Animal Care Center of NH and Professional Pet Sitting Etc to charge your credit card on file for the replacement food for the cost PLUS a fee for this replacement service

Emergency 

• Every time that you use our services, you will provide all cell phones that will be with you while away
• Every time you use our services, you will provide A destination number
• Every time you use our services, you will provide Two emergency people that you authorize to care for your pet or make decisions about your pet if you can not be reached
• If in the event, you or your emergency people can not be reached by any of the phone numbers, then you authorize the staff of the Animal Care Center of NH and Professional Pet Sitting Etc to make decisions that we deem the best for your pet.
• You authorize the Animal Care Center of NH and Professional Pet Sitting Etc to charge your credit card for any charges that may arise from this emergency.

Drop Off and Pick Up Times

• You understand that you must reserve a drop off and pick up time to make sure that there is not an abundance of animals and people in our lobby at any given time.  Ths is to ensure that we can give you and your pets the proper attention but also to ensure the safety of all pets and owners.
• If you can not keep to the scheduled time, please notify our office immediately.  We will look for a better time slot or you may need to wait in your car with your pet until we can take them in or until we are ready to release your pet. We can not guarantee that your wait time will be short.
• If you can not pick up for pet by the end of the regular business day, you authorize us to set your pet us for the night and charge your credit card for the extra service.
• You also understand that if you do not pick your pet up by the scheduled time that your reservation ends and you do not go online to extend our reservation, you understand and authorize us to proceed with legal action pertaining to abandonment of animals.
• You also understand that you will be charged and authorize all charges on your credit card in file for all care until your pet is picked up by your or goes into a shelter environment.

Pre-Paid Services

• You understand that all services are pre-paid up to 30 days prior to srvice start date and non-refundable

Cancellations, Home Early

• You understand that any service that is NOT cancelled within our cancellation policy periods is non refundable
• If you do cancel within our cancellation policy periods and your credit card has already been charged, you will receive a credit for future services.
• There is no refunds after a credit card is charged.
• There is no refunds or credits if you come home early and when a pet is picked up before the reservation is complete

Photos and Videos

• All pets in our care will have photos and videos taked and you understand and authorize this
• All photos and videos are owned by the Animal Care Center of NH and Professional Pet Sitting Etc and may be used for advertising, social media, etc